RETURN AND REFUND POLICY   

Roseglow is operated by Vesporub Technologies Private Limited (“we,” “our,” “us”). We believe that style should be as free-flowing and natural as the choices our users (“you,” “your”) make.  

However, we know that sometimes things don’t work out as expected.   

If you receive an item that’s damaged or doesn’t meet your expectations, we’ll make it right - simply reach out to our support team within 48 hours of delivery.   

We aim to make your shopping experience smooth and enjoyable, ensuring returns or exchanges are handled efficiently, giving you peace of mind.  

Returning Your Purchase: Quick & Straightforward  

Initiate Returns Fast: Contact our support team within 48 hours of receiving your order to start the process.   
Condition Matters: Ensure the item is unused and in its original packaging with tags still attached.   
Received the Wrong Item? We’ll take care of the exchange or offer a full refund if needed.   
Dedicated Support: Our team will assist you through every step of the return process.   
Processing Time: Once approved, refunds and exchanges are completed within 5-7 business days.   

Items Ineligible for Return: Understanding Our Policy  

For reasons of hygiene and product customization, certain items are non-returnable. These exclusions are clearly stated on each product page for your convenience.   
Hygiene Restrictions: Items like innerwear, swimwear, and socks cannot be returned.   
Custom Orders: Personalized items, including monogrammed products, are final unless faulty.   
Final Sale Pieces: Products marked as "Final Sale" or purchased at discounted rates cannot be returned.   
Used or Altered Items: Products that show signs of wear or modification are non-returnable.  

Return Shipping: Who Covers the Cost?  

If the return is due to an error on our part (wrong item or damaged product), we will cover the return shipping costs.   
If you’ve changed your mind or wish to return an item for personal reasons, you’ll be responsible for shipping charges.   
For smooth returns, we recommend using a reliable courier service and ensuring the item is securely packed.   
In cases of faulty products, we’ll provide instructions and ensure no additional costs for returns.  

Refunds: Processed With Integrity and Efficiency  

After we receive and inspect your returned item, we’ll begin the refund process immediately.   
Each returned product is carefully reviewed before issuing the refund.   
Expect your refund to be processed within 5-7 business days after verification.   
Refunds will be credited back to the original payment method used for your purchase.   
Once processed, you will receive a confirmation email with all the details.  

Need Help? We’re Here to Assist You  

We understand that returns and refunds can feel like a hassle, but rest assured, our customer support team is here to guide you.   
Whether you have questions about eligibility, the return process, or the timeline, we are just a message away.   
For any assistance, simply reach out to us at vesporubtechnologiespvtltd@gmail.com, and we’ll resolve your concerns promptly and efficiently.   
Your satisfaction is our priority, and we’re always ready to ensure a smooth experience.